Privacy Policy

Last updated: 12 September 2026

Crazy Raindrops respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have when using our website or placing an order with us.

Who We Are

Crazy Raindrops is a custom printing business based in Maesteg, South Wales, UK.

For questions about this Privacy Policy or the personal information we hold about you, please contact us at info@crazyraindrops.co.uk.

Information We Collect

When you use our website, contact us or place an order, we may collect information including:

Your name, email address, telephone number, billing and delivery address, order details and information you provide when contacting us.

For personalised or custom orders, we may also receive names, photographs, artwork, logos, wording or other information that you provide for us to create your product.

Our website may also collect technical information such as your IP address, browser type and information about how you use the website.

How We Use Your Information

We use your information where necessary to:

Process and fulfil your orders.

Create personalised or custom products you have requested.

Arrange payment, delivery or collection.

Contact you about your order or enquiry.

Respond to questions and customer service requests.

Operate, maintain and improve our website.

Prevent fraud, misuse and security problems.

Meet our legal, accounting and tax obligations.

We will not sell your personal information to third parties.

Payments

Payments made through our website are processed by the payment providers offered during checkout.

Payment providers may collect and process information needed to complete your transaction. Crazy Raindrops does not receive or store your full payment card details when payments are processed by an external payment provider.

WooCommerce

Our online shop uses WooCommerce to manage products, baskets, checkout and customer orders.

When you place an order, information necessary to process and fulfil that order is stored within our website and order management system.

Contact Forms

When you contact us using a website form, we collect the information you enter so that we can respond to your enquiry.

Please do not send sensitive personal information through our general contact form.

Personalised Artwork & Photographs

If you provide photographs, artwork, logos, names or other files for a personalised product, we will use them for the purpose of producing and managing your order.

Please only provide images or information that you have permission to use.

We will not sell customer-supplied artwork or photographs to third parties.

Sharing Your Information

We only share personal information where it is necessary to operate our business or provide your order.

This may include payment providers, Royal Mail or other delivery providers, website and hosting services, and professional or regulatory organisations where required by law.

We only provide the information reasonably necessary for them to perform the relevant service.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, tax and accounting obligations.

Order records may therefore be retained for longer than general enquiries.

Customer-supplied artwork and photographs may be retained for a reasonable period to help with repeat orders unless you ask us to remove them where we are able to do so.

Cookies

Our website uses cookies and similar technologies to make the website and online shop work correctly.

Some cookies are necessary for functions such as the shopping basket, checkout and security.

Other cookies or services may be used for analytics or other optional features where enabled.

Where required, you will be given appropriate choices about non-essential cookies.

Your Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to ask us for access to the information we hold about you, to correct inaccurate information, to request deletion in certain circumstances, to restrict or object to certain processing, and to request a copy of certain information.

These rights depend on the circumstances and are not absolute in every case.

To make a request, contact info@crazyraindrops.co.uk.

You also have the right to raise a concern with the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

Security

We take reasonable steps to protect personal information held by us and to keep our website and systems secure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our website, services or legal obligations change.

The latest version will always be published on this page with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy or how Crazy Raindrops handles your personal information, please contact:

Crazy Raindrops
Maesteg, South Wales, UK
info@crazyraindrops.co.uk