Returns & Refunds

We want you to be happy with your Crazy Raindrops order. If there is a problem with something you have received, please contact us and we’ll do our best to put it right.

Standard Products

For standard, non-personalised products purchased online, you normally have the right to cancel your order within 14 days of receiving it.

Please contact us before returning anything so we can provide the appropriate return details.

Items should be returned unused, unworn and in their original condition. Unless an item is faulty or we have made a mistake with your order, you will normally be responsible for the cost of returning it.

Personalised & Custom-Made Products

Many Crazy Raindrops products are made especially for you.

Items that have been personalised or custom-made to your specifications cannot normally be cancelled or returned simply because you have changed your mind.

This includes products printed with names, dates, photographs, customer-supplied artwork or other custom details.

This does not affect your rights if an item is faulty, damaged, not as described or we have made an error with your order.

Cancelling a Personalised Order

If you change your mind after placing a personalised or custom order, please contact us as soon as possible.

If we have not yet started producing your order, we may be able to cancel or change it. Once production has begun, cancellation may no longer be possible.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or is different from what you ordered, please contact us as soon as possible.

Where appropriate, we may ask you to send us photographs so we can understand what has gone wrong.

If the problem is our responsibility, we will arrange an appropriate replacement, repair or refund in accordance with your statutory rights.

Sizes, Colours & Customer-Supplied Information

Please check sizes, colours, names, dates, spelling and other personalised information carefully before placing your order.

We cannot normally offer a refund or replacement where an item has been produced correctly using the size, spelling, artwork or other information supplied by the customer.

Please be aware that colours displayed on phones, tablets and computer screens can vary slightly from the finished printed product.

Refunds

Where a refund has been agreed, it will normally be made using the original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Contact Us

If you have a problem with an order, please contact us at info@crazyraindrops.co.uk with your order number and details of the issue.

Nothing on this page affects your statutory rights under UK consumer law.